Tiffany J. Stewart

tiffanyj.stewart@gmail.com

OBJECTIVE:

To obtain a position that will allow me to utilize the knowledge and skills acquired through education and employment experience as an aspiring Graphic Designer and IT Administrator.

SKILLS SUMMARY

More than 5 years experience in IT Helpdesk Consulting for local companies, The University of Mississippi, and through various other consulting services. Very strong background in customer support as well as extensive leadership skills. Experience in major web-programming languages and intermediate systems development. Highly motivated, ambitious, quick learner, eager and able to learn and apply new knowledge quickly and intuitively. Possess excellent work ethic and professional integrity.

RELEVANT EXPERIENCE:

09/05 - 08/08

University of Mississippi Career Center

University, MS

NETWORK ADMINISTRATOR

·    Administered various servers within the Career Center

·    Performed trouble shooting for various computer hardware and software related issues

·    Requisitioned all new pieces of equipment

·    Maintained and updated the Career Center website

·    Performed setup on various accounts for new employees via Exchange Server 2003

·    Performed trouble shooting and maintain of all network related issues

01/03 - 11/05

University of Mississippi IT Helpdesk

University, MS

HELPDESK CONSULTANT

·    Ensured that the faculty/staff computers were in good working order, based on set procedures and requirements

·    Configured wired and wireless networks for student computers

·    Performed trouble shooting for various software and hardware issues

09/99 - 05/01

Globix Corporation

Santa Clara, CA

SENIOR CLIENT SUPPORT SPECIALIST

·    Supervised and coordinated all orders for clients around the world

·    Reviewed contracts for accuracy and consistency with pre-set Globix standards

·    Originated and oversaw the ordering of client hardware

·    Assisted finance department with sales staff compensation and with client accounts
(e.g. billing, invoice, and credit issues)

·    Trained California office on use of the Remedy Database system

·    Worked directly with customers to solve technical, contractual, and installation project issues

·    Supervised and coordinated all other Client Support Specialists in my division

·    Coordinated with clients for installation of circuits and co-location services

·    Presented clients with IP breakdown and allocation, cabinet location, circuit status, bandwidth statistics, etc.

·    Performed requested DNS transactions for clients

·    Updated clients on bandwidth overage

·    Maintained, responded to, and resolved Trouble Tickets in my Remedy Database queue

·    Performed as a liaison between Globix corporation’s external and internal clients

·    Generated and reported weekly contract status to senior management

·    Continuously supported the network engineering group with the assignment and allocation of IP’s

·    Updated the RWhois directory and approved LOJ’s

·    Conferred with clients to determine the actual needs and solutions to the network infrastructure

AREAS OF PROFICIENCY:

Skill

Skill Level

Experience

Microsoft Office Suite

Expert

10 years

Remedy

Expert

3 years

MAS90

Intermediate

2 years

Adobe Capture

Intermediate

2 years

Adobe Photoshop

Intermediate

5 years

Outlook

Expert

7 years

Eudora

Expert

7 years

Macromedia Suite

Intermediate

4 years

Windows 98, 2000, XP

Expert

10 years

Macintosh

Intermediate

3 years

Linux/Unix

Intermediate

2 years

Exchange Server 2003

Intermediate

3 years

HTML

Intermediate

4 years

DHTML

Intermediate

2 years

PHP

Intermediate

1 year

CSS

Intermediate

1 year

Java

Intermediate

3 years

C

Intermediate

1 year

FrontPage

Intermediate

2 years

EDUCATION:

Mississippi State University

Mississippi State, MS

Bachelor of Fine Arts, Graphic Design May 2011

The University of Mississippi

University, MS

Bachelor of Science, Electrical Engineering May 2008

Specialization: Computer Engineering

HONORS AND ACTIVITES:

·    National Society of Black Engineering

2006 - 2007

·    Received 2^nd Place Poster Presentation in Mathematics and Computer Science at the NSF HBCU-UP National Research Conference at Albany State University in Albany Georgia

2002

·    Webmaster Black Student Union

2003 - 2007

·    Webmaster UM Gospel Choir

2005 - 2007

·    Webmaster Phi Beta Sigma Fraternity, Inc. Eta Beta Chapter

2005 - 2007

·    Webmaster Mount Hope Missionary Baptist Church

2006 - 2007

·    Big Brother Big Sister of L-O-U

2005 - 2007

·    Boys and Girls Club L-O-U

2004 - 2007